First Steam Machine spotted with 'red line of death' after playing No Man's Sky for 20 minutes

The first customer to receive a Steam Machine critical failure has shared an image that is giving Xbox 360 owners flashbacks to the 'red ring of death'.

First Steam Machine spotted with 'red line of death' after playing No Man's Sky for 20 minutes
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Tech and Science Editor

Co-Author: Bijan Bowen

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TL;DR: A Steam Machine user reported a GPU failure causing a "red line of death" after playing No Man's Sky, similar to the Xbox 360's "red ring of death." The red LED indicates overheating or GPU issues, and Valve may issue a global fix if the problem affects more devices.
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Steam Machines are being delivered to customers who pre-ordered the new console PC/hybrid, and one unlucky buyer is facing the same fate as many Xbox 360 buyers, but this time in a different form.

First Steam Machine spotted with 'red line of death' after playing No Man's Sky for 20 minutes 1

In a new post on the SteamMachine subreddit, user me_hill shared an image of their Steam Machine showing what they described as the "red line of death" after a No Man's Sky gaming session, which reportedly caused a GPU issue. Notably, the Steam Machine LED status light bar can be customized to display a range of colors, but Valve has outlined which specific colors, or lack thereof, it aims to communicate.

For example, when the status bar is completely red and solid, it indicates the Steam Machine has overheated, as CPU and/or GPU temperatures have exceeded 95C and 90C, respectively. Other indicators are the fourth quadrant of the light bar flashing red, indicating the system cannot detect any memory. Half the light bar breathing red indicates a GPU failure, and others. In this case, it appears the customers system has suffered from a GPU failure, though since its an image we can't see if its breathing or not.

Frequently Asked Questions

TweakBot answers common questions about this news using TweakTown's own coverage from this page and related content from our archive. Tap a question to reveal the answer, or type your own below.

Question #1

What does the Steam Machine red light pattern for GPU failure look like compared to overheating or memory-detection errors?

A GPU failure is indicated by half the light bar breathing red. Overheating is shown by the entire status bar being solid red when CPU and/or GPU temps exceed 95C and 90C respectively. Memory-detection errors are indicated by the fourth quadrant of the light bar flashing red.
Answered
Question #2

How can I tell from the LED whether my Steam Machine has overheated versus having a GPU hardware fault?

If the Steam Machine status bar is completely red and solid, it indicates the system has overheated with CPU and/or GPU temps above 95C and 90C respectively. A GPU hardware fault is indicated by half the light bar breathing red; the fourth quadrant flashing red indicates the system cannot detect any memory.
Answered
Question #3

What troubleshooting steps has Valve recommended for users who encounter a red-line GPU failure on their Steam Machine?

Click to reveal answer
Question #4

Will Valve issue a firmware or software update to address a GPU-failure LED if it turns out to be a systemic problem?

The article says any fix that is not isolated to the single machine would likely be rolled into a global update to prevent other customers experiencing the same issue. It does not state a definite promise from Valve that they will issue a firmware or software update.
Answered

Have a question not listed here? Ask below and TweakBot will answer it.

Hopefully, the customer of the Steam Machine can receive assistance from Valve on how to repair their new system. What is good to know is that any fix for this issue that isn't isolated to this specific machine will likely be rolled into a global update to prevent other customers from experiencing the same Xbox 360 flashback. Ultimately, for customers of the Steam Machine, and Valve, I hope this is a singular, one-off event that isn't indicative of a rollout plagued with nasty faults.

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Jak joined TweakTown in 2017 and has since reviewed 100s of new tech products and kept us informed daily on the latest science, space, and artificial intelligence news. Jak's love for science, space, and technology, and, more specifically, PC gaming, began at 10 years old. It was the day his dad showed him how to play Age of Empires on an old Compaq PC. Ever since that day, Jak fell in love with games and the progression of the technology industry in all its forms.

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